JawabkanThe same four questions, fifty times a day
Selling on WhatsApp means answering the same things until your thumbs ache, and losing the customer who asked at midnight:
- “Still available?” — usually with a screenshot, rarely with a product name
- “Got size M / other colour?” — size and colour, the two things that decide the sale
- “How much postage?” — shipping rate, free-shipping threshold, how long it takes
- “What time you close?” — including weekends and public holidays
None of it needs judgement. All of it needs your price list, which is exactly what the assistant is given.
⚠️ What it will not do
It does not read screenshots or photos. This is the honest limitation for your trade specifically, because a large share of your messages are a picture with “this one?” underneath. The assistant does not guess what is in an image — it asks which item they mean, or hands the message to you. It will not invent a product name from a blurry photo and quote a price for the wrong thing.
It does not haggle. “Can you do RM35?” goes to you. It states your listed price and does not negotiate or meet in the middle, because the day it invents a discount is the day it invents them for everyone.
It does not hold stock or promise a reservation. “Can you keep it until Friday?” is a commitment only you can make.
Returns, exchanges and complaints go straight to you, as does anything about wholesale or reseller pricing.
What it handles, and what it hands to you
| Answered automatically | Handed straight to you |
|---|---|
| Prices of listed items | Photos and screenshots |
| Sizes and colours you carry | Wholesale or reseller pricing |
| Postage rates and free-shipping thresholds | Returns, exchanges, complaints |
| Opening hours, location, parking | Anything the customer wants to haggle over |
| Whether you do COD or ship to an area | “Can you keep it until Friday?” |
Stock answers are only as fresh as what you send us
Worth being blunt about: the assistant is not connected to a live inventory system, because most sellers at this size do not have one. It answers from the list you gave us. If your stock moves daily, send the updated list daily — we load it, and that is included in the subscription rather than billed as support.
It runs on your existing number
The number in every one of your Instagram captions and on every parcel you have posted. Jawabkan runs on Meta's official WhatsApp Business Platform — not a QR-scanning app, which is the usual reason a seller's number gets banned and their customer list with it. Background: why cheap auto-reply apps get WhatsApp numbers banned.
Setup is done with you
Send us your product list with prices, sizes and colours, plus your postage rates and hours. A spreadsheet, a PDF or photos of a handwritten list all work.
Frequently asked
Can it read a screenshot of a product?
No. It does not interpret images. It asks the customer which item they mean, or hands the message to you — rather than guessing from a photo and quoting the wrong price.
Does it know my live stock levels?
It answers from the list you give us, not from a live inventory system. If your stock changes daily, send the new list daily and we keep it current as part of the subscription.
Will it give discounts if a customer pushes?
No. It states your listed price and hands any haggling to you. It cannot invent a discount, which is the point.
Can it reply on Shopee or TikTok Shop?
No. Those marketplaces do not permit third-party automated replies. Jawabkan answers on WhatsApp, in a chat window on your own website, on Telegram and on LINE, and nowhere else.
What does it cost?
RM199 a month including 1,000 conversations, or RM399 for 2,500. No setup fee, no lock-in and no SST — see pricing.
