JawabkanYour front desk closes. The questions don't.
Patients message when they are unwell or worried, which is rarely during your operating hours. The same four questions arrive every evening and every weekend:
- “Any slot tomorrow?” — appointment availability, usually for the next day or two
- “How much is the consultation?” — asked before they decide whether to come at all
- “What time do you close?” — including public holidays
- “Can I walk in?” — and whether an appointment is required
These are counter questions, not medical ones. Answering them needs your schedule and your fee list, not a nurse and not a doctor.
⚠️ What it will not do
This matters more in your field than in any other on this site, so it is stated plainly and early rather than buried in the terms.
Jawabkan does not give medical advice. It will not suggest what is causing a symptom, recommend medication, tell a patient whether they need to come in, or interpret anything they describe or photograph. It is not built for it, and the subscription agreement prohibits using it that way.
The moment a message turns clinical — a symptom, a photo, a question about medication, anything a patient is worried about — the assistant stops and hands it to you with the conversation attached. It does not offer a soothing non-answer, because a reassuring reply from a clinic is itself advice, whoever typed it.
You remain responsible for what your clinic tells patients. If your regulator limits what may be communicated by message, that rule applies to this assistant exactly as it applies to your staff — and you should tell us about it during setup.
What it handles, and what it hands to you
| Answered automatically | Handed straight to you |
|---|---|
| Which appointment slots are open | Any symptom, complaint or photo |
| Consultation and common treatment fees | Questions about medication |
| Opening hours, public holidays, location | “Do I need to see a doctor?” |
| Whether you accept walk-ins | Test results and reports |
| Which panels or insurers you accept | Anything that sounds like an emergency |
Patient information stays yours
Under the Personal Data Protection Act 2010 you are the data user for your patients' information and we act as your data processor — handling it solely to provide the service, on your instructions. Your conversations are stored separately from every other customer's, and enquiries reach you, not us. See the Privacy Notice.
It runs on your clinic's existing number
The number already printed on your signboard and appointment cards. Jawabkan runs on Meta's official WhatsApp Business Platform — not a QR-scanning app or a browser extension, which is the actual reason business numbers get banned. Background: why cheap auto-reply apps get WhatsApp numbers banned.
Setup is done with you
Send us your fee list, opening hours and the questions patients ask most. We load them and show you the assistant answering before you commit to anything. There is nothing for you to configure.
Frequently asked
Will it diagnose or advise patients?
No. It is prohibited from giving medical advice and is built to stop and call you the moment a message turns clinical. It answers counter questions only — slots, fees, hours, location.
Can it actually book an appointment?
It tells the patient which slots are open and records the request with their name and number, then hands it to your counter to confirm. It does not write into your appointment book by itself.
Is patient data safe?
You are the data user under the PDPA and we are your processor. Data is used solely to provide the service, stored separately from other customers, and enquiries reach you.
Does it speak Bahasa Malaysia?
Bahasa Malaysia, English and Mandarin, including mixed BM-English inside a single message, which is how a great many patients actually write.
What does it cost?
RM199 a month including 1,000 conversations, or RM399 for 2,500. No setup fee, no lock-in and no SST — see pricing.
