One flat rate. No per-conversation surprises.

Worth understanding before you buy anything, from us or anyone else. Cheap automation tools work by scanning a QR code and driving your WhatsApp account like a robot. Meta classes that as unauthorised automation and bans numbers for it, permanently, including the number your entire business runs on. Jawabkan's approach is the official WhatsApp Business API instead. It takes longer to set up and it costs us more, and it's the only route we'll put your number through.

We do, and it's part of the subscription. Send us the new price list, the new opening hours, or this week's promo — a photo of a handwritten note is fine. That's the difference between an ongoing service and the one-off agency builds that go stale in three months. If your catalogue shifts daily rather than weekly, say so when you send your information over and we'll size the plan around it.

No. Leads, handoffs and weekly summaries are designed to reach you in WhatsApp, on the phone you already carry — so there's no separate system to log into or remember to check.

No. Every plan includes setup — you tell us about your business on your own setup page, check the facts your assistant will use, and connect your channels — at no extra cost.

No. Website chat, Telegram and LINE are included in every plan, and one assistant answers from the same information on every channel you connect. Conversations on all of them are counted together against your plan's allowance, so a busy month is simply a reason to move to Growth.

No. They are set by Meta, not by us, and passed on at cost with no markup. From 1 October 2026, Meta gives each business number 1,000 free replies a month; after that, Meta charges about RM0.0564 per reply. A conversation often takes several replies, and Meta counts each one. Website chat, Telegram and LINE have no messaging fees.

Yes. You connect your existing WhatsApp Business number through Meta’s official onboarding flow, and Jawabkan answers from your business information. You do not need to build the integration yourself.

Yes. The first month is paid before setup starts, and your subscription runs from the day the payment reaches us. Pay by an online FPX link, or by bank transfer to our business account if you'd rather arrange it manually — we send you the details once you've chosen a plan. Billing is monthly in advance, and cancelling stops the next payment rather than switching you off early.

Yes. Most businesses start on Starter and move to Growth once enquiry volume picks up, or when they want booking sync. Changes take effect on your next billing cycle.

No. All plans are billed monthly with no long-term contract. Multi-branch agreements are custom and discussed directly with our team.

Each outlet with its own hours, pricing, or WhatsApp number counts as one branch. We'll scope this with you before quoting a custom rate.

Yes — you test it yourself rather than sitting through a call. Tell us your business name, number and a few of your prices and hours, and the assistant answers from them for up to 10 questions, right here on this site. No payment details and no commitment.