One flat rate. No per-conversation surprises.

Worth understanding before you buy anything, from us or anyone else. Cheap automation tools work by scanning a QR code and driving your WhatsApp account like a robot. Meta classes that as unauthorised automation and bans numbers for it, temporarily or permanently, including the number your entire business runs on. Jawabkan's approach is the official WhatsApp Business API instead. That removes this cause, though Meta can still restrict any number, and only WhatsApp can lift a ban. It takes longer to set up and it costs us more, and it's the only route we'll put your number through.

We do, and it's part of the subscription. Send us the new price list, the new opening hours, or this week's promo — a photo of a handwritten note is fine. That's the difference between an ongoing service and the one-off agency builds that go stale in three months. If your catalogue shifts daily rather than weekly, say so when you send your information over and we'll size the plan around it.

It doesn't make one up. If your approved information doesn't contain the answer, Jawabkan tells the customer that someone from the business will reply, and sends the question to you. Approved facts get answered; everything else comes to you.

Because your assistant only answers from facts you have approved, and never guesses. In the first weeks more questions come to you, because customers ask things your list does not cover yet. Send us the answer once on WhatsApp; after you approve it, your assistant answers that question itself from then on. Complaints and anything that needs your judgement always come to you, on purpose.

No. Handoffs and new enquiries are emailed to you as they happen, on the phone you already carry — so there's no separate system to log into or remember to check.

No. Every plan includes setup — you tell us about your business on your own setup page, check the facts your assistant will use, and connect your channels — at no extra cost.

No. Website chat, Telegram and LINE are included in every plan, and one assistant answers from the same information on every channel you connect. Conversations on all of them are counted together against your plan's allowance, so a busy month is simply a reason to move to Growth.

No. Meta bills them directly to your own WhatsApp Business account (you add a card in WhatsApp Manager when you connect), and we add nothing to them. From 1 October 2026, Meta gives each business number 1,000 free service replies a month (replies to customers who messaged you first); after that, Meta charges about RM0.0564 per reply (checked on 19 Oct 2026). A conversation often takes several replies, and Meta counts each one. Website chat, Telegram and LINE have no messaging fees.

Yes. WhatsApp connects through Meta’s official WhatsApp Business signup. Availability depends on completing the business connection during setup. From your private setup page you connect the WhatsApp Business number you already use, and you keep using the WhatsApp Business app on your phone (what changes on the app). Website chat, Telegram and LINE are connected from the same page, and you do not need to build any integration yourself.

Not if you start with the 14-day pilot: it needs no card, and you pay only if you decide to continue, by a bill we send 3 days before the pilot ends. If you subscribe directly instead, the first month is paid before setup starts and your subscription runs from the day the payment reaches us. Either way you pay by an online FPX link, or by bank transfer to our business account if you'd rather arrange it manually. Billing is monthly in advance, and cancelling stops the next payment rather than switching you off early.

Yes. Most businesses start on Starter and move to Growth once enquiry volume picks up. You ask for the change and it takes effect on your next billing cycle; we never change your plan without your approval.

No. All plans are billed monthly with no long-term contract. Multi-branch agreements are custom and discussed directly with our team.

Each outlet with its own hours, pricing, or WhatsApp number counts as one branch. We'll scope this with you before quoting a custom rate.

Yes: a 14-day assisted pilot. We help you load your prices and FAQs, you approve every fact, and the 14 days start when your assistant begins answering real customers (at the latest 3 days after it is ready). Setup needs to be finished within 14 days of the pilot being created. No card and no setup fee from us; if it is not useful, it simply pauses at the end and nothing is charged. On WhatsApp, Meta still needs a card on your own WhatsApp account once its free replies are used. You can also try the 10-question self-test on this site first: give your name, WhatsApp number and a few prices, and ask it ten questions.