JawabkanWhat your visitors see
A chat button in the corner of every page. A visitor taps it, asks the way they would ask your staff, and gets an answer from the information you gave us — not from the internet, and not a guess.
How much for the nasi lemak set, 20 pax? Can deliver to Shah Alam?
The nasi lemak set is RM9.50 per pax, so 20 pax is RM190. We deliver within Shah Alam for RM10 — order by 5pm the day before.
ok boleh bayar COD?
Boleh — cash on delivery is fine for Shah Alam orders.
How it works
1. You send us your information. Your price list, opening hours, delivery areas and the questions customers ask you every day. If you already use Jawabkan on WhatsApp, this is already done — website chat answers from the same information.
2. Your setup page gives you one line of code. You, or whoever looks after your website, pastes it into your site once. It works on any website where you can add a script to your pages, such as WordPress, Shopify or a custom-built site. Some website builders only allow added code on their paid plans, so check yours.
3. The chat button appears on your pages. From then on, every answer uses whatever you last sent us. When your prices change, send us the new list and we update it — the same as on WhatsApp.
What it answers, and what it will not do
It answers anything that is in your information: prices, packages, opening hours, services, delivery areas, how to order. It handles mixed Bahasa Malaysia and English in one message, which is how most Malaysian customers actually type.
It will not invent a price or a promotion you did not give it. It does not take payments or process orders, and it does not give medical advice. These are deliberate limits: a confident wrong answer on your own website costs you more than a slower right one.
When it cannot answer
A website visitor is anonymous, so there is no chat to hand over to you. Instead, when the assistant needs a person, it tells the customer someone will get back to them and asks for a WhatsApp or phone number. You get an email with the conversation straight away, and a second email the moment the customer gives a number, so you can continue on WhatsApp or by phone.
You cannot type into the chat window yourself. If that is what you need — a live chat you staff — this is not that product, and it is better to know now.
What it costs
Nothing extra. Website chat is included in every plan: Starter at RM199 a month for 1,000 conversations, or Growth at RM399 for 2,500. If you also use Jawabkan on WhatsApp, conversations on both are counted together against the same allowance. There is no setup fee and no lock-in contract.
Your visitors' privacy
The chat window keeps a random session number in the visitor's browser for 24 hours, so a follow-up question like "and for 30 pax?" is understood, and it keeps the visible conversation until the tab is closed. It sets no cookies and does not follow anyone to other websites.
Conversation records are kept for 12 months and then deleted automatically, the same as WhatsApp, and you can ask for yours as a CSV file at any time. You stay the data controller for your own customers and Jawabkan processes their messages on your instructions — worth one sentence in your own website's privacy notice.
Frequently asked
What is a website chatbot?
A chat window on your website that answers visitors' questions automatically. Jawabkan's answers come from your own price list and FAQs, which you give us and approve on your setup page, so it answers like your business rather than like a search engine.
Does it cost extra if I already use Jawabkan on WhatsApp?
No. Website chat is included in every plan. Conversations on WhatsApp and on your website come out of the same monthly allowance: 1,000 on Starter and 2,500 on Growth.
Which websites does it work on?
Any website where you can add one line of code to your pages, such as WordPress, Shopify or a custom-built site. Some website builders only allow added code on their paid plans. Building the website itself is not something we do.
Can I reply to customers inside the chat window?
No. When the assistant needs you, it asks the customer for a WhatsApp or phone number and emails it to you with the conversation, so you continue with them directly.
Will it answer on someone else's website if they copy the code?
No. It only answers on the website address or addresses registered for your business.
Can I try it before paying?
Yes. The self-test on this site runs the same assistant: paste your own price list and business details and ask it up to ten questions yourself. No call, no booking and no payment details.
