JawabkanYour shop can close. Your answers shouldn't.
Jawabkan is an AI assistant for Malaysian SMEs — it sits on your website and your WhatsApp, answering customers with your own prices, services, and FAQs, any time they message.
Answered in 5 seconds Escalates to you only if it's unusual.
Enquiries don't wait for your opening hours.
Customers message on their own time — evenings, weekends, lunch breaks. Whichever business replies first usually wins the sale, and most small businesses simply can't staff a 24-hour reply desk.
From first message to a ready lead, in four steps.
Jawabkan plugs into the channels you already use — your website's chat widget and your business WhatsApp number. No app for your customers to download, no new habit for you to learn.
Walkthrough transcript. The customer writes: "Boss, ada stok? Boleh deliver ke JB esok? PM price." Jawabkan replies: "Ada — I reserve one under your name. Delivery ke JB RM12, order before 3PM sampai tomorrow. Harga RM89 for that size." Answered in 6 seconds. The enquiry is captured as a lead — name Aisyah, one unit in size M reserved for 48 hours, delivery to Johor Bahru by tomorrow, quoted RM89 plus RM12 delivery — and sent to the owner's WhatsApp, with nothing needed until 9AM.
Customer reaches out
On your website chat widget, or the WhatsApp number already on your signage and social pages.
Jawabkan answers instantly
Using your real prices, services, hours, and FAQs — not a generic script.
The enquiry gets captured
Name, contact, and what they need are logged, so nothing sits buried in chat history.
You get a ready lead
Standard questions are fully handled. Anything unusual is flagged straight to you.
Most SME owners have already been burned by a chatbot.
The complaints are consistent, and they're fair. Here's what usually goes wrong, and exactly how we've built around each one — so you can judge before you book anything.
"My WhatsApp number got banned"
Cheap tools automate WhatsApp by scanning a QR code and driving your account like a robot. Meta treats that as unauthorised automation — and bans the number your whole business runs on.
Built to run on the official API
Our approach is Meta's official WhatsApp Business API — not the QR-scanning tools that drive your account unofficially, which is the usual reason numbers get banned. It takes longer to set up, and we think it's the only version worth running a business on.
"Customers got stuck in a menu loop"
Press 1 for sales, press 2 for support — and no way to reach a person. Customers give up and message the competitor who replies manually.
Ask for a human, and it steps aside
No menus, no persuasion attempt. A complaint, a repeated question, or the words "talk to someone" ends the bot's turn — and passes the conversation so far to you, so the customer isn't made to repeat themselves.
"It was obsolete after three months"
Agencies sell a one-off build for RM2,000–5,000, hand it over, and move on. Prices change, the menu changes, a promo launches — and the owner has no way to update it.
A service, not a handover
Send us the new price list, the new hours, the new promo — however you have it, and we keep your assistant current. Ongoing updates are part of the subscription, not a separate project you have to commission.
"Another dashboard I never log into"
Leads pile up in a web portal the owner has no time to open, so the tool quietly stops being used and the subscription gets cancelled.
It comes to you on WhatsApp
Leads and handoffs are meant to reach you where you already work — the phone in your hand — rather than piling up in a portal you have to remember to check.
"The AI invented a discount"
Open-ended bots get talked into promises the business can't keep — discount codes that don't exist, delivery dates nobody can meet.
It quotes your list, or it stops
Jawabkan is built to answer from your actual prices and policies. Bargaining, custom quotes and anything off-list are meant to reach you rather than be guessed at — we'd rather it said "the owner will confirm" than invent a number.
"It didn't understand how people actually type"
Real messages look like "Boss, got ready stock tak? Boleh deliver ke JB esok? PM price." Bots trained on formal English or formal Malay fall over on the first sentence.
Built for how Malaysia messages
Code-switching, shortforms and three questions in one message are treated as the normal case, not the edge case. That exact sentence is the one playing in the walkthrough above — it answers all three parts.
Three questions. Three languages. One thread.
A real evening's exchange with the assistant, running on made-up data for a fictional shop — including the part where it refuses to invent a discount and fetches the owner instead.
On a real account this answers from your own price list, hours and FAQs — on your website and your WhatsApp number.
See it answer your business
We'll load your own price list, hours and FAQs and show you the same thread — 15 minutes, no commitment.
Built for how Malaysian customers actually reach out.
Works on your website and WhatsApp
One assistant, both channels — a chat widget for your site and the same brain behind your WhatsApp Business number.
Answers from your own business info
Trained on your price list, services, hours and FAQs — so answers reflect what you'd actually tell a customer.
Multilingual by default
Handles enquiries in Bahasa Malaysia, English and Mandarin — matching the customer's own language automatically.
One assistant, built to fit almost any SME.
Jawabkan is trained on your business, not a fixed script — so the same engine works whether you sell products, book appointments, or quote jobs. Three businesses below, three languages, one assistant.
Retail & e-commerce
Stock, sizing, delivery areas and order status — answered without you checking your phone mid-sale.
F&B
Menu questions, opening hours, catering enquiries and reservation requests handled around the clock.
Clinics & personal care
Appointment slots, treatment pricing and general FAQs, without tying up your front desk.
See it answer a real customer.
15-minute demo, on your own business information — no commitment.