JawabkanWhat "only from my list" has to mean
- Every price it quotes is one you wrote or approved. Not one it worked out, rounded or remembered from an old post.
- When the question is not on the list, it says so and passes it to a person. It does not fill the gap from the internet or a guess.
- The list grows from what it could not answer. The questions it handed over show you what to add next.
Five test questions for any chatbot, before you pay
- Ask a price that is on your list, the way a customer types it: "brp harga servis 1.5hp?"
- Ask a price that is not on your list. The right answer is "someone will get back to you", not a number.
- Ask for a discount. It should not invent one.
- Ask whether something is in stock today, if your list does not say. It should not promise.
- Ask the same price in Malay, in English and mixed. The number must be the same every time.
We put our own assistant through tests like these and published the results: tested before it answers.
How Jawabkan does it
You give us your prices, services and policies; we help you turn them into a list of facts, and you approve every one before it answers a customer. It answers from that list on your WhatsApp Business number, your website, Telegram and LINE. Anything else goes to you, and once you send us the answer and approve it, it answers that question itself from then on. Try it on a made-up shop in the live demo, or read how to choose a WhatsApp chatbot in Malaysia.
Common questions
Can a WhatsApp chatbot answer only from my own information?
Yes, if it is built to refuse when the answer is not in your information. Test it by asking for a price that is not on your list: the right answer hands over to a person instead of quoting a number.
What happens when the chatbot does not know the answer?
With Jawabkan, it tells the customer someone from the business will reply and sends you the question. It does not make an answer up.
Who updates the prices when they change?
We do, as part of the subscription. Send us the new price list, or a photo of a handwritten note, and you approve the change.
