JawabkanStep 1: count them for one ordinary day
Every time a customer asks something you have answered before, put a mark next to it. You are looking for two things: which questions repeat, and how many times. Our reply-time calculator turns that count into hours a month.
Step 2: write each answer once, the way you would say it
One answer per question, with the real number in it: "Aircond service, 1.5hp, RM120 including chemical wash." Not "please contact us for pricing". Anything with a date on it, such as a promotion or this month's stock, gets an end date. Our free business fact sheet (in Malay) gives you the headings to fill in.
Step 3: decide where the answers live
- Quick replies in the WhatsApp Business app (free). Save up to 50 answers and type "/" in a chat to pick one. You still read every message and choose the reply, so it saves typing, not the time spent watching the phone.
- Greeting and away messages (free). One fixed message for everyone. Good for "we reply by 10 am", no help with "how much to deliver to Klang?"
- An assistant that answers from your list. It reads the question, answers from the facts you approved, and hands everything else to you.
Step 4: write down what never gets an automatic answer
Complaints, custom quotes, refunds, anything medical or legal, and anything not on your list. A good setup answers the repeat questions and stops at these, every time.
Where Jawabkan fits
Jawabkan answers the repeat questions on your WhatsApp Business number, your website, Telegram and LINE, only from facts you approve. When a question is not on the list, it tells the customer someone from the business will reply and sends the question to you. Send us the answer once on WhatsApp; after you approve it, your assistant answers that question itself from then on. Watch it work on a made-up shop in the live demo, without signing up.
Common questions
How do I stop answering the same questions on WhatsApp?
Write each repeat answer once, with the real price or time in it, and put it where it can answer without you: quick replies if you are happy to pick each one yourself, or an assistant that reads the question and answers from your approved list.
Can WhatsApp Business answer common questions automatically?
Not by itself. The app's greeting and away messages are one fixed message for everyone, and quick replies have to be picked and sent by you. Answering the actual question needs a connected assistant.
What if a customer asks something that is not on my list?
With Jawabkan, it does not guess. It tells the customer someone from the business will reply and sends the question to you.
