What's new in Jawabkan: product updates and changelog

29 October 2026

WhatsApp messages without a phone number. Customers who message your business on WhatsApp using a username without sharing their phone number are now answered and handed over normally.
Simpler WhatsApp connection in English and Bahasa Malaysia. The WhatsApp connection step now pre-fills your business details from your setup page and is available in both English and Bahasa Malaysia.

Test your assistant before switching it on. On your setup page, run standard customer questions and your own questions against the facts you approved, and send yourself a test hand-over email before going live.
Connect your existing WhatsApp Business number. Connect the WhatsApp Business number your customers already message through Meta's official sign-up from your setup page, while continuing to use the WhatsApp Business app on your phone.

A weekly summary for you. Every Monday you get one email: how many customer questions your assistant answered, the topics customers asked about most, and the questions it could not answer, with a link to add those answers so it can handle them next time.
It remembers more of the conversation. The assistant now keeps the last 16 messages of a conversation in mind (it was 6), so a customer who mentioned a size, an area or a branch earlier does not have to repeat it. Memory still resets after 24 hours.
"Urgent" alerts now mean urgent. Hand-over alerts are marked urgent only when there is a reason, such as a complaint, a refund request, a message in capitals or several messages in a few minutes, and the alert says which reason.
A brief outage no longer leaves a customer unanswered. On Telegram and LINE, if the AI service does not respond in time, the question is kept and answered automatically a few minutes later, in the same chat. (Website chat cannot be reached once the visitor has left, so there the question is handed to you instead.)
"Stop" is recognised. A customer who replies just "stop" or "berhenti" gets a short confirmation and is recorded, so no follow-up is ever sent to them. A question that merely contains the word, like "stop kat mana?", is still answered normally.

Website chat, Telegram and LINE for every new subscriber. After payment you connect them yourself from your private setup page, with step-by-step instructions.

Questions about a change? Contact us.