How to turn off the AI in WhatsApp Business

To pause it

Open the WhatsApp Business app on your phone.
Tap Tools > Meta Business Agent > Response settings.
Tap Disconnect AI, then Pause AI replies.

WhatsApp says pausing stops it replying in new chats from then on. If you reply in a chat yourself, it is paused in that chat.

To delete it

Tap Tools > Meta Business Agent.
Tap Response settings > Disconnect AI > Disconnect and delete my AI.
Answer the short survey and tap Submit.

If you switch it on again later, you go through the set-up again, including its AI knowledge. These are WhatsApp's Android steps; on an iPhone the menu names may differ slightly. It cannot be paused or deleted from WhatsApp Web.

What deleting gives back

While Meta Business Agent is connected, WhatsApp turns your greeting and away messages off automatically, and says you must delete it to use them again. Switching it on also disconnected your linked devices; WhatsApp says WhatsApp for Windows, Android tablets and WearOS cannot be linked while it is on. If your greeting message still does not appear after deleting, check the other causes in why WhatsApp auto reply stops working.

If you still want automatic answers

Whichever assistant you use, test two things before customers see it: does it answer only from information you approved, and does it hand the chat to you when the answer is not there? Jawabkan is built around both. It answers from a list of facts you approve first, and anything not on the list goes to you. Try it on a made-up shop in the live demo.

Sources: WhatsApp Help Center, read 11 Nov 2026: How to pause or delete Meta Business Agent (Android steps), About using Meta Business Agent, How to use greeting messages.

Common questions

How do I turn off Meta Business Agent on WhatsApp Business?

In the app on your phone, tap Tools, then Meta Business Agent, then Response settings, then Disconnect AI. Choose Pause AI replies to stop it in new chats, or Disconnect and delete my AI to remove it.