BMBahasa Malaysia

Subscription Agreement

Version 1.3 · 11 September 2026

1. Parties

This agreement is between:

SENTUAH JAYA WORKS, SSM No. 202603205142 (NS0326104-P), a sole proprietorship registered in Malaysia, of 9-10, Avenue Crest, Jalan Jubli Perak 22/1, Seksyen 22, 40300 Shah Alam, Selangor, trading as Jawabkan ("we", "us", "Jawabkan"); and

you, the business named on the subscription ("you", "the Subscriber").

You confirm you are entering this agreement for the purposes of a business, and that the person accepting it is authorised to bind that business.

2. What we provide

We provide an AI assistant that answers your customers' messages on the channels you connect — your WhatsApp Business number, a chat window on your own website, a Telegram bot you create, and a LINE Official Account you own — using the prices, services and information you give us ("the Service"). One plan covers every channel you connect; it is not charged per channel.

The Telegram bot and the LINE account remain yours. We connect to them with credentials you give us, which we store encrypted and use only to provide the Service. You can withdraw them at any time — in Telegram's @BotFather or the LINE Developers console — and we delete them when you disconnect a channel or this agreement ends.

We will:

  • set up the assistant using the information you provide;
  • keep it running and answering during your subscription;
  • pass a conversation to you when a customer asks for a human, or when the assistant cannot answer confidently;
  • keep your business information and your customers' messages separate from every other subscriber's.

3. What the assistant is, and what it is not

⚠️ This is the most important section in this agreement. Read it.

3.1 The assistant is software. It generates answers from the information you give it. It can be wrong. It can misread a question, give an outdated price, or answer confidently and incorrectly. This is a known characteristic of the technology, not a defect we can promise to eliminate.

3.2 You are responsible for what your assistant says to your customers. It speaks in your name, from information you supplied. You should review its answers, especially in the first weeks, and tell us about anything wrong so we can correct it.

3.3 The assistant does not give professional advice. It must not be used to give medical, legal, financial or other regulated advice, or to diagnose, prescribe, or make decisions requiring a licensed professional. If your business is regulated, you are responsible for making sure the assistant's answers stay within what your regulator permits.

3.4 The assistant does not form contracts on your behalf. A price it quotes is information, not an offer capable of acceptance, unless you separately agree otherwise with your customer.

3.5 Keep your information current. If your prices, hours or services change and you do not tell us, the assistant will keep giving the old answer. Errors caused by information you did not update are not our responsibility.

4. Your responsibilities

You will:

  • give accurate business information, and keep it up to date;
  • hold the right to use everything you give us — your prices, text, images and logos;
  • use the Service lawfully, and not for spam, unsolicited bulk messaging, deception, or anything prohibited by Malaysian law or by the policies of the messaging platforms you connect (§9);
  • keep your access credentials secure — including any bot token or channel secret — and tell us promptly if they are compromised;
  • have a lawful basis for the customer messages that reach the Service, and tell your own customers how their data is used, as the PDPA requires of you.

⚠️ Prohibited use will end this agreement immediately. Using the Service to send unsolicited bulk marketing risks your WhatsApp number, Telegram bot or LINE account being banned by the platform — a consequence we cannot reverse and are not liable for. See §9.

5. Term, renewal and cancellation

5.1 The subscription runs monthly, starting when your first payment is received. There is no minimum term and no lock-in contract.

5.2 It renews automatically each month unless cancelled.

5.3 You may cancel at any time, for any reason, without notice and without a cancellation fee, by email to hello@jawabkan.com from the address on your account, or by WhatsApp. We will confirm in writing within one business day.

5.4 Cancelling stops the next payment. It does not switch you off early — the assistant runs to the end of the month you have already paid for.

5.5 Refunds are governed by our published Refund & Cancellation Policy, which forms part of this agreement. In summary: no refund of the current month, and an automatic full refund for a double charge, a charge after cancellation, or an outage on our side lasting a material part of the month.

6. Fees and payment

6.1 The fee is the plan price shown at checkout, payable monthly in advance. Current plans are Starter at RM199 per month including 1,000 conversations, and Growth at RM399 per month including 2,500.

6.2 Payment is made either through our payment provider, or by direct bank transfer to our business account where that is arranged with you. We do not store your card or banking details.

6.3 SST. We are not currently registered for service tax, so no SST is charged. If we become registered, we will tell you before it affects an invoice, and the tax will be added to the fee.

6.4 Price changes. We will give you at least 30 days' notice before changing your plan price. The new price applies from your next monthly payment. If you do not want to continue, cancel before it takes effect.

6.5 Late payment. If payment is not received, we will contact you and give you a reasonable opportunity to pay. We will not suspend the Service without telling you first. If it remains unpaid after that, we may suspend the assistant until payment is made. Your settings and history are kept during suspension.

7. Conversation limits

Each plan includes a number of conversations per month. Conversations on every channel you connect count towards the same allowance — a customer on your website and a customer on WhatsApp draw on one plan. If you approach the limit we will tell you, and we will discuss moving you to a larger plan rather than cutting the assistant off mid-month. We do not charge overage fees without agreeing them with you first.

8. Personal data — we are your processor

8.1 Your customers' messages contain personal data. Under the Personal Data Protection Act 2010, you are the data controller (called the "data user" before the Personal Data Protection (Amendment) Act 2024) for that data and we act as a data processor on your instructions. You decide why it is collected; we only handle it to provide the Service.

8.2 Subject to §12.3 on termination, we will:

  • process personal data only to provide the Service, and on your instructions;
  • apply reasonable technical and organisational security measures;
  • keep your data separated from other subscribers';
  • retain conversation records for 12 months, then delete them, unless you ask for a different period in writing. If this agreement ends before those 12 months are up, §12.3 governs instead — the shorter post-termination window overrides the rolling 12-month retention, and your data is deleted at the end of it rather than kept for the remainder of the year;
  • assist you, at your cost where the effort is material, in responding to a data subject's access or correction request;
  • notify you without undue delay if we become aware of a personal data breach affecting your data, with enough detail for you to meet your own notification obligations.

8.3 Sub-processors. Providing the Service requires third parties. As at the date of this agreement they are:

  • OpenAI — generates the assistant's replies from message text; outside Malaysia
  • Meta Platforms (WhatsApp) — carries WhatsApp messages; outside Malaysia
  • Telegram (Telegram FZ-LLC and its group companies) — carries Telegram messages — only if you connect a Telegram bot; outside Malaysia
  • LY Corporation (LINE) — carries LINE messages — only if you connect a LINE Official Account; outside Malaysia (Japan)
  • Our hosting provider — runs the Service and stores conversation records; Malaysia
  • Our email provider — carries notifications to us; may be outside Malaysia
  • Billplz — collects subscription payments from you; Malaysia

A messaging platform is involved only for the channels you connect. Website chat adds none: messages go from your website to our server and are answered there. By subscribing you authorise these. We will tell you before adding a sub-processor that materially changes how your data is handled.

8.4 Your warranty on consent. You warrant that you have given your customers the notice, and obtained any consent, that the Act requires for their personal data to be:

  • processed by an automated assistant that generates replies on your behalf;
  • transmitted to the sub-processors in §8.3; and
  • transferred outside Malaysia, as §8.3 states some of them are.

We rely on this warranty. We have no relationship with your customers and no way to obtain their consent ourselves — you are the only party who can.

8.5 On termination, we delete your data in accordance with §12.3, and the channel credentials you gave us (§2) at once.

8.6 Messaging platforms' own data rules. Where you connect a LINE Official Account, LINE's User Data Policy applies to your customers' messages, and under it we act as your contractor. We follow that policy for you: your LINE customers are told, in the first reply they receive, that their messages are stored and for how long, with a link to your privacy notice; and when a customer blocks your account, we delete everything we hold about them. You are responsible for having a privacy notice anyone can read, and for your own LINE account, including under the LINE Developers Agreement you accept when you switch on the Messaging API.

9. The messaging platforms, and things outside our control

9.1 The Service runs on messaging platforms we do not control: the WhatsApp Business Platform, operated by Meta, and — for the channels you connect — Telegram's Bot API, operated by Telegram, and the LINE Messaging API, operated by LY Corporation.

9.2 We are not liable if a platform suspends, restricts or bans your number, bot or account, changes its policies or pricing, or has an outage. If it happens because of how you used the Service, it is your responsibility; if it happens for any other reason, it is nobody's fault under this agreement.

9.3 You must comply with the policies of each platform you connect — WhatsApp's Business Messaging Policy, Telegram's terms for bots, and LINE's terms for Official Accounts and the Messaging API. They change from time to time and they are not ours to waive.

9.4 Where a platform charges for a kind of message, that charge is between you and the platform. LINE counts "push" messages against your account's plan but not replies: the assistant answers with replies, and sends a push message only when a reply can no longer be delivered.

10. Intellectual property

10.1 We own the Jawabkan platform, software and brand. You get a non-exclusive, non-transferable right to use the Service during your subscription, and nothing more.

10.2 You own your content — your prices, descriptions, logo and business information. You grant us a licence to use it only to provide the Service to you.

10.3 We may use anonymised, aggregated usage data to improve the Service. This never includes your customers' messages or any personal data, and never identifies you.

11. Confidentiality

Each of us will keep the other's non-public information confidential and use it only for this agreement. This does not apply to information that is public through no fault of the receiver, was already known, or must be disclosed by law or a court.

12. Suspension and termination

12.1 Either of us may terminate on 30 days' written notice.

12.2 We may suspend or terminate immediately if you breach §4 (prohibited use), if payment remains unpaid after the process in §6.5, or if required by law or by a messaging platform.

12.3 What happens to your data. For 30 days after termination you may ask us for an export of your business information and conversation records. After that we delete them, except where we must keep something to meet a legal obligation or to defend a claim.

13. Liability

13.1 Neither of us is liable to the other for loss of profit, loss of business, loss of goodwill, loss of anticipated savings, loss of data, or any indirect or consequential loss, however arising.

13.2 Our total liability arising out of or in connection with this agreement, whether in contract, tort, negligence or otherwise, is limited to the total fees you have paid us in the 12 months before the claim arose.

13.3 Nothing in this agreement limits liability that cannot lawfully be limited — including for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any right you have under the Consumer Protection Act 1999 where it applies to you.

13.4 We are not liable for the consequences of an answer the assistant gave based on information you provided or failed to update (§3.5), or for anything under §9.

14. Indemnity

You will indemnify us against claims, liabilities and reasonable legal costs arising from your content, your breach of §4, or your use of the Service in breach of law or of a messaging platform's policies.

15. Things outside our control

Neither of us is in breach for a failure caused by something genuinely beyond reasonable control — including outages at a platform, hosting or telecommunications provider, internet or power failure, natural disaster, epidemic, or government action.

16. General

  • Changes. We may update this agreement on 30 days' written notice. If you do not accept a change, cancel before it takes effect.
  • Assignment. We may transfer this agreement to a company acquiring our business, on notice to you. You may not transfer it without our consent.
  • No partnership. Nothing here makes either of us the other's partner, agent or employee.
  • Severability. If a provision is unenforceable, the rest stands.
  • No waiver. Not enforcing a term once does not waive it.
  • Entire agreement. This agreement, the Refund & Cancellation Policy and the Privacy Notice are the whole agreement between us, and replace anything said beforehand.
  • Notices. Written notice means email — to hello@jawabkan.com for us, and to the address on your account for you.
  • Language. Published in English and Bahasa Malaysia. The English version prevails if they conflict.

17. Governing law and disputes

17.1 Malaysian law governs this agreement.

17.2 Before starting proceedings, you agree to raise the dispute in writing at hello@jawabkan.com and allow 30 days to resolve it amicably.

17.3 Subject to §17.2, the courts of Malaysia have exclusive jurisdiction.