How many WhatsApp leads are you losing without noticing?

Run this 10-minute audit

Open your last ten customer chats. Give yourself one point for every “yes”.

1. Did the customer wait more than one hour for a useful answer?
2. Did someone ask a question your FAQ, price list or business profile already answers?
3. Did a message arrive after closing with no immediate next step?
4. Did the customer disappear before you could ask what they needed?
5. Did you answer the same question more than three times this week?
6. Did a serious enquiry get buried under casual or incomplete chats?

Read your score

• 0–2 points: your reply process is probably under control; improve the highest-friction question first.
• 3–5 points: you have a reply gap worth fixing before adding more advertising.
• 6–10 points: your inbox is acting like a silent sales leak. Start with instant answers for known questions and a clear human handoff.

What Jawabkan can fix

Jawabkan uses your approved business information to answer routine questions about prices, services, opening hours, delivery, booking and availability. It can respond while you are busy or closed, collect useful details and pass unusual or sensitive questions to a person.

It is built for Malaysian SMEs that want practical automation without handing every conversation to a risky black-box bot. See the small-business WhatsApp auto-reply guide or the AI response service overview.

Want us to check your real chats?

Send one anonymised screenshot, FAQ or price list. We will point out which replies can be automated and which should stay with you.