JawabkanWhy leads disappear
Most SME owners do not lose enquiries because they refuse to answer. They lose them because the message arrives during lunch rush, while they are with a client, or after the shop closes. “I will reply later” turns into tomorrow, then gets buried under the next thirty messages.
Three small changes that help
- Separate routine questions from decisions. Prices, hours, locations and delivery rules can be answered from an approved list. Negotiation, complaints and custom quotes still need you.
- Capture the context. A useful handoff includes what the customer wants, where they are, the timing and the original conversation—not only a phone number.
- Give after-hours messages a useful next step. “We are closed” is polite but incomplete. If the answer is known, provide it. If it is not, record the request and explain when a person will respond.
Where Jawabkan fits
Jawabkan handles routine enquiries from your own prices, services, hours and FAQs. It captures the lead and hands unusual questions to you. It is not a replacement for judgement, a payment system or a promise that every enquiry will become a sale.
For a deeper look, read why enquiries disappear into chat history and what happens to messages after closing.
Try the reply-gap audit on your own chat
Send one anonymised conversation or your current FAQ. We will mark which parts can be automated safely and which should stay human.